How can we help?

Order through the store: choose the product and dosage, add it to your cart and complete checkout. This keeps the product, price and order details in one record.

Always check the catalogue and product page. Prices and stock can change, so an old list or previous message does not replace current store information.

The dosage appears in the title, specification and selected option on the product page. Review these details in the cart before confirming.

Send the products, dosages, quantities and destination through the commercial channel. Current terms are assessed for each enquiry and do not rely on old lists shared by message.

Enabled options appear at checkout before confirmation. Use only the official flow linked to your order and do not reuse bank details from old conversations.

Pix is paid in full. Cards accept up to 12 instalments, with interest. Available options appear at checkout when you pay.

Confirmation should remain linked to the order. If the status does not update, send the order number to support. Do not publish receipts or bank details in open channels.

Shipping depends on the destination and options available for the order. Enter the address at checkout to see the final amount before payment.

Half of the amount actually paid for the consultation returns as AVEON store credit. Release and use criteria are presented before payment.

Rewards are available in your account. When you refer someone, you choose between 5% by Pix or 10% as credit for each eligible sale. Approved doctor and seller partners receive 20% per sale when the order is theirs: their code or link is on the order, they assemble the order for the client, or the AVEON team registers the order with their referral. A client who buys alone, with no code, no link and no assembled order, generates no commission for the doctor or seller.

The commission follows the amount that remained on the order. If the order is canceled, the commission disappears. If it is partially returned, it decreases in the same proportion.

The estimate depends on destination, availability and carrier. Use the estimate shown on the order; logistics delays can change the date and should be handled with the order number.

The tracking code is sent on the day of dispatch. If the order has shipped and no code appears, contact support with the order number.

If loss, damage or a delivery failure is confirmed, AVEON reships the order. Send the order number and incident details to support.

Use the product page and label as references. For questions about documentation, send support the product name and batch number.

Follow the guidance on the label and product page. Do not use guidance for another product or dosage. If something does not match, keep the product as it arrived and contact support.

No. AVEON does not provide prescriptions, diagnoses, individual protocols, dosage or guidance for human use. Clinical questions must be discussed with a qualified professional.

We do not provide personalised clinical recommendations. Consult a qualified professional who knows your history. AVEON support can only help with orders, product identification and documentation.

Contact support as soon as you identify the issue and provide the order number and requested correction. Whether it can be changed depends on order status and current policies.

Review the current policy and contact support before sending any item. Provide the order number, describe what happened and include product and batch photos when needed for review.

Send the order number, product name and a concise description of what you need. Do not send passwords, full card details or clinical information.