How can we help?

Order through the store: choose the product and presentation, add it to your cart and complete checkout. This keeps the product, price and order details in one record.

Always check the catalogue and product page. Prices and stock can change, so an old list or previous message does not replace current store information.

The presentation appears in the title, specification and selected option on the product page. Review these details in the cart before confirming.

Send the products, presentations, quantities and destination through the commercial channel. Current terms are assessed for each enquiry and do not rely on old lists shared by message.

Enabled options appear at checkout before confirmation. Use only the official flow linked to your order and do not reuse bank details from old conversations.

When Pix or instalments are active for the order, they will appear at checkout. If they do not appear, contact support before making any transfer.

Confirmation should remain linked to the order. If the status does not update, send the order number to support. Do not publish receipts or bank details in open channels.

Shipping depends on the destination and options available for the order. Enter the address at checkout to see the final amount before payment.

Half of the amount actually paid for the consultation returns as AVEON store credit. Release and use criteria are presented before payment.

Available rewards appear in your account. For referrals, every eligible purchase made with your code generates 10% commission as credit for AVEON products.

The estimate depends on destination, availability and carrier. Use the estimate shown on the order; logistics delays can change the date and should be handled with the order number.

The tracking code is sent on the day of dispatch. If the order has shipped and no code appears, contact support with the order number.

If loss, damage or a delivery failure is confirmed, AVEON reships the order. Send the order number and incident details to support.

Use the product page and label as the primary references. For a documentation question, send the product name, SKU and batch to support.

Follow the specific guidance on the label and product page. Do not automatically apply rules from another SKU or presentation. If information conflicts, keep the product as received and contact support.

The library shows only complete, verified COAs that have been published. If a document is absent, no verified COA is available there at that time.

Open the COA library and search by product, SKU or batch. Always confirm that the document batch exactly matches the product.

Send support the product name, SKU and readable batch. A COA from another batch should not be used as a substitute.

No. AVEON does not provide prescriptions, diagnoses, individual protocols, dosage or guidance for human use. Clinical questions must be discussed with a qualified professional.

We do not provide personalised clinical recommendations. Consult a qualified professional who knows your history. AVEON support can only help with orders, product identification and documentation.

Contact support as soon as you identify the issue and provide the order number and requested correction. Whether it can be changed depends on order status and current policies.

Review the current policy and contact support before sending any item. Provide the order number, describe what happened and include product and batch photos when needed for review.

Send the order number, product name, SKU, batch when applicable and a concise description. Do not send passwords, full card details or clinical information.